When uploading a file, an error can occur during the pre-processing stage (Upload Failure) or during the file processing stage (Upload Error). If this occurs, our system will automatically generate and display information to provide details on the error that occurred.

Upload Errors

For each upload that received an error when processing, there will be an associated Error File containing a list of all errors that occurred available for you to download on the Uploads page. 

NOTE: When an error occurs during the processing stage, only the rows that contain errors, indicated by Error count, will NOT have their changes reflected. Any rows that were successful, indicated by Success count, WILL still be updated in your account.

After opening this file, you will see a list of errors with line numbers corresponding to the row where the error occurred in your .csv or .txt file. Below is a list of all potential errors that can occur during upload processing:

  • SKU: XXXX not found - This SKU does not currently exist in your Informed account. Your listing may exist in your Amazon, Walmart, or Ebay account already but has not yet been sent to Informed in their inventory report.
  • STRATEGY_ID not found - The value in the STRATEGY_ID column doesn't correspond to any strategy that is exists in your Informed account.
  • MARKETPLACE_ID not found - The value in the MARKETPLACE_ID column doesn't correspond to any marketplace that is exists in your Informed account.
  • SKU: XXXX does not exist on marketplace ID XXXX - The SKU doesn't exist on the marketplace specified in the Upload file; it is possible this SKU may exist on another marketplace on your account.
  • XXXX : MinPrice XX.XX cannot be greater than MaxPrice XX.XX - The min price entered for the corresponding SKU is higher than the max price. Your min price must always be less than or equal to your max price.
  • Cost Currency XXX is not valid - The currency entered is not a valid 3 digit currency code. For a list of valid currency codes you can view our Cost and cost currency Help Center article here.
  • A valid ‘CURRENCY’ value is required in order to include the ‘COST’ column - Either no currency or an invalid currency code was entered in the CURRENCY column.
  • A 'MARKETPLACE_ID' value is required in order to include the 'MIN_PRICE' column - Marketplace ID is required in order to associate the min price with the correct SKU/Marketplace combination to avoid a min price being applied the wrong SKU.
  • A 'MARKETPLACE_ID' value is required in order to include the 'MAX_PRICE' column - Marketplace ID is required in order to associate the max price with the correct SKU/Marketplace combination to avoid a max price being applied the wrong SKU.
  • Listing cannot be marked MANAGED. SKU XXXX was not found - The corresponding SKU was not found in your Informed account and cannot be set to Managed.
  • A 'MARKETPLACE_ID' value is required in order to include the 'MANAGED' column - Marketplace ID is required in order to associate the SKU with the correct marketplace in order to avoid setting a SKU to managed from the incorrect marketplace.
  • Listing cannot be marked MANAGED. Listing limit exceeded - After the account's listing limit has been met, no more listings can be set to managed.
  • Target Velocity cannot be set on a listing. SKU XXXX was not found - The corresponding SKU was not found in your Informed account and so the target velocity cannot be set.
  • A 'MARKETPLACE_ID' value is required in order to include the 'TARGET_VELOCITY' column - Marketplace ID is required in order to associate the SKU with the correct marketplace in order to avoid setting a target velocity for the incorrect SKU.

Upload Failures

An upload also has the ability to fail in the pre-processing stage; when this occurs, the Uploads page will show "Failed" under the specified upload as shown below:

NOTE: When an error occurs during the pre-processing stage the entire file will receive a failure and no changes contained in the file will be made in your Informed account.

Below is a list of all potential failures that can occur during upload pre-processing:

  • Invalid file type. Valid file types are .csv and .txt - The file uploaded had an invalid file type; our system is only accepts .csv (comma separated values) and .txt files.
  • This file does not appear to be a valid comma separated file or only contains a single column - All upload files must contain required columns in order for changes to be made. This can also occur if the file either had a single column or the columns were not separated by commas.
  • This file does not appear to be a valid tab-delimited text file or only contains a single column - All upload files must contain required columns in order for changes to be made. This can also occur if the file either had a single column or the columns were not delimited by tabs. 
  • Invalid header row - The contents in the first row of the file do not include any valid column headers accepted by Informed. For additional information on column headers you can see our Upload Templates article here.
  • SKU is a required column - All upload files must contain a SKU column in order to associate a change with the correct listing.
  • This file does not appear to be a valid comma separated file, if the file is a tab-delimited text file the file extension must be '.txt' - The file was uploaded as a .csv but is not a comma separated (.csv) file.
  • This file does not appear to be a valid tab-delimited text file, if the file is a comma separated file the file extension must be '.csv' -The file was uploaded as a .txt but is not a tab delimited (.txt) file.
  • Invalid URL - The attempted upload file has a URL that is invalid or has changed.
  • Timeout - There was a timeout when attempting to upload the file to our processor. If this happens you should please try again. If this problem persists, please reach out to the Support team.
  • Empty Import File - The upload file contained no content; empty files will not be uploaded.
  • Invalid Content - The content of the file contained invalid characters or data that could not be read by our system.
  • File could not be processed, please try again - There was an unknown/generic failure when attempting to upload a file. If this happens you should please try again. If this problem persists, please reach out to the Support team.
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