Which reports do we use?
Informed uses the Active Listings Data report from your Amazon account to populate listing information. A listing has to appear in this report in order for it to display in your account.
Merchant fulfilled listings with no live inventory will not be imported. Once the report shows that inventory on a listing is greater than 0, it will be imported. For customers using Quantity Sync, listings with 0 inventory will be imported as well. All FBA listings will be imported regardless of inventory count or whether or not Quantity Sync is enabled.
The inventory count for FBA listings in the Active Listings Report will always be blank, so we use the Amazon-fulfilled Inventory Report to determine inventory counts for FBA listings. Only inventory displayed as SELLABLE in this report will count as inventory in Informed, and UNSELLABLE inventory will be ignored.
We request new versions of these reports roughly every 15 minutes, so any updates to these reports may take up to 15 minutes to propagate.
NOTE: Seller Fulfilled Prime listings will be treated the same as FBA
How can I see these reports?
These reports can be viewed by going to the Inventory Reports section in your Seller Central account, clicking Inventory on the menu bar and selecting Inventory Reports. Once on this page, you'll see a list of reports previously requested by Informed and any other third party services you have integrated with your account. You can make a request for a new Active Listings Report or Amazon-fulfilled Inventory reports, or view a previously generated instance of either of these reports.
What if a report is incorrect?
If you're noticing a discrepancy between what you see in your Seller Central account and Informed, it's likely due to an error in Amazon's Reporting.
You can view these reports using the steps outlined above to confirm that what you're seeing in the reports is incorrect. If this is the case, you can contact Seller Central Support for assistance in correcting any discrepancies. If you reference the SKU or ASIN in question, the Report Type and Batch ID in which you saw the issue, and explain what the issue is, Seller Central Support should be able to fix these errors for you.